Cookie Policy

1. Introduction

This Cookie Policy explains how Ledo Pizza ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at ledopizza.digital (the "Service"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

By continuing to use our website, you consent to the use of cookies as described in this policy. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.

2. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to the owners of the website.

Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns
• Store information about your preferences, allowing us to customize our website according to your individual interests
• Speed up your searches and remember your location for delivery estimates
• Recognize you when you return to our website
• Maintain your shopping cart between visits
• Process your food orders efficiently

Types of Cookies by Duration

Session Cookies: These are temporary cookies that are deleted when you close your browser. They help us identify you during a single browsing session and allow you to move from page to page without having to log in repeatedly.

Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They remember your preferences and actions across multiple visits to our website.

Types of Cookies by Provider

First-Party Cookies: These are cookies set directly by our website (ledopizza.digital). We control how these cookies are used.

Third-Party Cookies: These are cookies set by external services that we use on our website, such as Google Analytics or Facebook. These services have their own privacy policies describing how they use information.

3. Why We Use Cookies

We use cookies for several reasons to enhance your experience on our food delivery platform:

Essential Website Functionality

• Maintaining your shopping cart contents between pages
• Remembering your delivery location for accurate estimates
• Preserving your food preferences and dietary restrictions
• Enabling secure login and authentication
• Preventing fraud and ensuring website security

Performance Improvement

• Monitoring website performance and loading times
• Identifying and fixing technical issues
• Optimizing menu browsing and ordering processes
• Load balancing to ensure fast service during peak hours

User Experience Personalization

• Customizing menu recommendations based on your preferences
• Remembering your favorite pizza styles and toppings
• Storing your preferred language and regional settings
• Personalizing promotional offers for your tastes

Analytics and Statistics

• Understanding how visitors use our website
• Analyzing popular menu items and ordering patterns
• Measuring the effectiveness of our marketing campaigns
• Improving our service based on user behavior data

Marketing and Advertising

• Showing relevant advertisements for our pizza and menu items
• Tracking the effectiveness of our promotional campaigns
• Remarketing to visitors who showed interest in our food
• Providing personalized offers and discounts

4. Types of Cookies We Use

The following table provides detailed information about the cookies we use on our website:

4.1 Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site and placing food orders. Without these cookies, services you have asked for cannot be provided.

4.2 Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site and understand how customers interact with our food ordering platform.

4.3 Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language, or region) and provide enhanced, more personal features.

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may be set by advertising partners through our website.

5. Third-Party Cookies

We work with several trusted third-party services that may set cookies when you visit our website. These services help us provide better functionality, analytics, and marketing capabilities.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about your use of our website, including your IP address, pages visited, time spent on pages, and actions taken. This information helps us improve our website and better serve our customers.

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Analytics Opt-out Browser Add-on

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to show you relevant advertisements on Facebook and Instagram. The Facebook Pixel collects information about your actions on our website to help optimize our ad targeting.

Privacy Policy: https://www.facebook.com/privacy/explanation

Ad Preferences: Facebook Ad Preferences

Payment Processors

When you place an order, our payment processors (such as Stripe or PayPal) may set cookies to ensure secure payment processing. These cookies are essential for completing transactions and preventing fraud.

Content Delivery Networks

We use content delivery networks (CDNs) to improve website performance. These services may set cookies to optimize content delivery based on your geographic location and device capabilities.

6. Cookie Duration

Cookies have different lifespans depending on their purpose:

Session Cookies (Deleted when browser closes)

• User session management (PHPSESSID)
• Security tokens (csrf_token)
• Temporary authentication (auth_token - 24 hours max)

Short-term Persistent Cookies (1 day to 1 month)

• Google Analytics user identification (_gid) - 24 hours
• Google Analytics throttling (_gat) - 1 minute
• Delivery location (user_location) - 30 days
• Performance monitoring (performance_data) - 30 days

Medium-term Persistent Cookies (1-6 months)

• Facebook advertising (_fbp, _fbc) - 90 days
• User interface customization (ui_customization) - 6 months
• Regional settings (region_settings) - 6 months
• Remarketing campaigns (remarketing_data) - 6 months

Long-term Persistent Cookies (1-2 years)

• Cookie consent preferences (cookieConsent) - 1 year
• User preferences and favorites (user_preferences) - 1 year
• Order history for quick reordering (order_history) - 1 year
• Language preferences (language_preference) - 1 year
• Google Analytics user tracking (_ga) - 2 years
• Marketing preferences (marketing_prefs) - 2 years

7. How to Manage Cookies

You have several options to manage cookies on our website. You can control cookies through your browser settings, use our cookie consent tool, or opt out of specific services.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Here are instructions for the most popular browsers:

7.2 Opt-Out Links

You can opt out of specific tracking and advertising services:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• Facebook Ads: Visit your Facebook Ad Preferences
• Digital Advertising Alliance: Industry opt-out page
• Network Advertising Initiative: NAI opt-out page

7.3 Our Cookie Consent Tool

We provide a cookie consent banner that allows you to control which types of cookies we use. You can:

• Accept all cookies for the full website experience
• Reject non-essential cookies while keeping necessary functionality
• Customize your preferences to choose which cookie categories to allow
• Change your preferences at any time by clearing your browser cookies and revisiting our site

To modify your cookie preferences after making an initial choice, you can delete the "cookieConsent" cookie from your browser settings for ledopizza.digital, and the consent banner will appear again on your next visit.

8. Consequences of Disabling Cookies

While you can browse our website with cookies disabled, certain features may not function properly. Here's what you might experience:

Limited Website Functionality

• Shopping Cart: Your cart will empty when you navigate between pages or refresh the browser
• User Preferences: Your food preferences, dietary restrictions, and favorite items won't be remembered
• Location Services: You'll need to enter your delivery address every time you visit
• Authentication: You may be logged out frequently and need to re-enter credentials

Features That Won't Work

• Quick reordering of previous meals
• Personalized menu recommendations
• Saved payment methods and delivery addresses
• Language and regional preferences
• Customized user interface settings

Degraded User Experience

• Slower website performance due to lack of optimization data
• Repeated privacy notices and consent requests
• Less relevant promotional offers and content
• Difficulty completing complex orders with multiple items

9. Do Not Track Signals

Some browsers offer "Do Not Track" signals that indicate a user's preference not to be tracked. Currently, there is no universally accepted standard for how websites should respond to these signals.

At this time, our website does not respond to "Do Not Track" browser signals. However, we provide you with multiple ways to control cookies and tracking:

• Use our cookie consent tool to customize your preferences
• Adjust your browser settings to block or limit cookies
• Opt out of specific tracking services using the links provided
• Browse our website in your browser's private/incognito mode

We monitor developments in Do Not Track standards and may update our practices if a universal standard is established. If you have concerns about tracking, we encourage you to use the cookie management options described in this policy.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in the cookies we use or how we use them
• New features or services that require different cookies
• Changes in legal requirements or industry standards
• Updates to third-party services and their cookie practices
• Improvements based on user feedback and questions

When we make significant changes to this Cookie Policy, we will:

• Update the "Last updated" date at the top of this policy
• Notify users through our website banner or notification system
• Send email notifications to registered users when appropriate
• Reset cookie consent preferences for material changes affecting tracking

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after changes have been posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please don't hesitate to contact us:

Mailing Address

Ledo Pizza
7 Rue du Don-de-Dieu
Québec, QC G1K 3Z6
Canada

We typically respond to cookie and privacy inquiries within 2-3 business days. For urgent matters, please call our customer service line.

12. More Information

For additional information about cookies and online privacy, we recommend these resources:

General Cookie Information

• All About Cookies - Comprehensive guide to cookies and how to manage them
• Cookiepedia - Cookie database and information resource
• ICO Cookie Guidance - UK Information Commissioner's guidance on cookies

Browser Help Pages

• Chrome Cookie Help
• Firefox Cookie Help
• Safari Cookie Help
• Edge Cookie Help

Privacy and Data Protection

• Our Privacy Policy - How we collect, use, and protect your personal information
• Terms of Service - Legal terms governing your use of our website
• GDPR Information - European data protection regulations