Privacy Policy

1. Introduction

At Ledo Pizza ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ledopizza.digital, use our mobile application, place orders, or engage with our services.

This policy applies to all users of our website, mobile application, and food delivery services, including customers who create accounts, place orders, make reservations, or subscribe to our communications. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, delivery address, username, and password
• Place Orders: Food preferences, special dietary requirements (vegan, vegetarian, gluten-free, halal, kosher), allergen information, delivery instructions
• Make Payments: Billing address, payment method information (encrypted and stored securely)
• Contact Us: Messages, feedback, reviews, and support inquiries
• Join Loyalty Program: Reward preferences, favorite menu items, order history
• Make Reservations: Table preferences, party size, special occasion details
• Catering Services: Event details, guest count, dietary restrictions, delivery location
• Marketing Preferences: Communication preferences, interests, promotional opt-ins

2.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, click patterns, search queries
• Location Data: Approximate location from IP address, GPS location (with permission) for delivery services
• Order History: Previous orders, frequency of visits, spending patterns
• Cookie Data: Session IDs, preferences, analytics data

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: If you connect your social media accounts, we may receive profile information
• Payment Processors: Transaction confirmation and payment status
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic information for targeted advertising

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food delivery services:

• Processing and fulfilling your food orders
• Managing your account and authentication
• Coordinating delivery and pickup services
• Processing payments and handling refunds
• Managing table reservations and catering events
• Providing customer support and resolving issues
• Maintaining order history and dietary preferences

3.2 Communication

We communicate with you for service-related purposes:

• Order confirmations and delivery status updates
• Account notifications and security alerts
• Customer support responses
• Important policy changes and service updates
• Marketing communications (only with your consent)
• Loyalty program updates and rewards notifications

3.3 Marketing and Analytics

With your consent, we use information for marketing purposes:

• Personalizing your experience and menu recommendations
• Analyzing website traffic and user behavior
• Measuring marketing campaign effectiveness
• Conducting market research for new menu items
• Sending promotional offers and special deals

3.4 Legal Compliance and Safety

We may use your information for legal and safety reasons:

• Complying with legal obligations and regulations
• Preventing fraud and ensuring food safety
• Protecting our rights, property, and customers
• Resolving disputes and enforcing agreements
• Responding to law enforcement requests

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of payment transactions
• Delivery Services: Order fulfillment and delivery coordination
• Cloud Storage Providers: Secure data storage and backup services
• Email Services: Marketing communications and transactional emails
• Analytics Providers: Website usage analysis and performance monitoring
• Customer Support Tools: Help desk and support ticket management

4.2 Legal Requirements

We may disclose your information when required by law:

• In response to court orders, subpoenas, or legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• In cases involving public safety or emergencies
• To prevent or investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new owner
• We will notify you before any transfer occurs
• The new owner must comply with this Privacy Policy
• You will have the right to opt-out if you disagree

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Social media sharing features
• Third-party integrations you authorize
• Marketing partnerships you opt into

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Encrypted databases with access controls
• Network Security: Advanced firewall systems and intrusion detection
• Access Control: Role-based access with minimum necessary permissions
• Monitoring: 24/7 security monitoring and threat detection
• Backup Systems: Regular encrypted backups stored securely

5.2 Organizational Security Measures

Our organizational practices ensure data protection:

• Regular employee security training and awareness programs
• Strict data handling procedures and protocols
• Confidentiality agreements with all staff and contractors
• Incident response plan for security breaches
• Regular security audits and vulnerability assessments
• Compliance with industry security standards

5.3 Your Security Responsibilities

You play an important role in protecting your information:

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately
• Keep your contact information updated

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Here's how we use different types of cookies:

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising and conversion measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for preferences
• Session Storage: Temporary data for current browsing session

Managing Cookies:

You can control cookies through your browser settings. You can choose to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information under GDPR, CCPA, and other privacy laws:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including details about how we process it.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You may request that we delete your personal information, subject to certain legal exceptions.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, particularly for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the contact information provided in this policy. We will work with you to address any concerns and ensure appropriate action is taken.

Parents and guardians are encouraged to monitor their children's internet usage and help enforce this policy by instructing their children never to provide personal information through our website or services without permission.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we ensure adequate protection through:

• European Commission adequacy decisions for certain countries
• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Binding Corporate Rules for intra-group transfers
• Appropriate technical and organizational security measures
• Regular compliance audits and assessments

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and customer support services
• Other Countries: As necessary for service provision, with appropriate safeguards

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Safe Data Disposal

When we delete your information, we ensure:

• Complete electronic deletion using industry-standard methods
• Physical destruction of any paper records through secure shredding
• Removal from all backup systems and archives
• Maintenance of disposal records for compliance purposes

11. Third-Party Links

Our website and services may contain links to third-party websites, social media platforms, or other online services. These links are provided for your convenience and do not constitute an endorsement of the linked sites.

We are not responsible for the privacy practices or content of these third-party sites. Each third party has its own privacy policy, which may differ from ours. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

When you click on a third-party link or interact with third-party content, you are subject to that party's terms and privacy policy. Your interactions with third parties are at your own risk and responsibility.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

12.2 Checking for Changes

We recommend that you periodically review this Privacy Policy to stay informed about our practices:

• The most current version is always available on our website
• Check the "Last Updated" date at the top of the policy
• Continued use of our services constitutes acceptance of changes
• You may discontinue using our services if you disagree with changes

For significant changes that materially affect your rights, we will seek your explicit consent before implementing the changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Response Commitment: We will respond to your inquiry within 3 business days and work diligently to resolve any concerns you may have.

13.1 Filing Complaints

If you have a complaint about our privacy practices, please contact us first so we can work together to resolve the issue. If you are not satisfied with our response, you may also contact your local data protection authority:

• Canada: Office of the Privacy Commissioner of Canada - www.priv.gc.ca
• EU/EEA: Your local Data Protection Authority
• US: Federal Trade Commission - www.ftc.gov

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our support team to opt out
• Phone: Call us at +1 418-872-4386

14.2 Account Deletion

To delete your account and associated personal information:

1. Log into your account on our website
2. Navigate to Account Settings
3. Select "Delete Account"
4. Confirm your request via email verification
5. Your account will be deleted within 30 days

Please Note: Some information may be retained for legal compliance, fraud prevention, and dispute resolution as outlined in our retention policy.

15. Conclusion

At Ledo Pizza, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining the trust that our customer relationships are built upon. We are committed to being transparent about our data practices and giving you control over your personal information.

We recognize that privacy is an ongoing responsibility, and we continually work to improve our practices and stay current with evolving privacy laws and customer expectations. Our team regularly reviews and updates our policies and procedures to ensure we maintain the highest standards of data protection.

Your trust is essential to our business, and we value the relationship we have with every customer. If you have any questions about this Privacy Policy or would like to discuss your privacy rights, we encourage you to contact us. We're here to help and ensure that your privacy is protected while you enjoy our delicious food and services.

Thank you for choosing Ledo Pizza and for taking the time to understand how we protect your privacy. We appreciate your business and look forward to serving you with great food and exceptional service.