Terms of Service

1. Introduction and Acceptance

Welcome to Ledo Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website at ledopizza.digital, mobile applications, and food delivery services (collectively, the "Services").

By accessing or using our Services, creating an account, placing an order, or engaging with our platform in any way, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or through other appropriate means. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Ledo Pizza and its affiliates, subsidiaries, and related entities.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
• "Services" includes our website, mobile applications, food ordering and delivery services, and all related features and functionalities.
• "Content" means all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to ledopizza.digital and all associated subdomains and pages.
• "Order" means a request for food items placed through our Services.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Browsing our menu and restaurant information
• Placing orders for personal, non-commercial consumption
• Creating and maintaining a user account
• Communicating with our customer service team
• Accessing promotional offers and loyalty programs
• Providing feedback and reviews about our food and services

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Violating any applicable laws, regulations, or third-party rights
• Placing fraudulent or unauthorized orders
• Using false, misleading, or inaccurate information
• Attempting to gain unauthorized access to our systems or networks
• Distributing viruses, malware, or other harmful code
• Engaging in any form of harassment, spam, or unsolicited communications
• Interfering with the proper functioning of our Services
• Copying, reproducing, or distributing our Content without permission
• Using our Services for commercial purposes without our written consent
• Creating multiple accounts to abuse promotions or circumvent restrictions
• Reverse engineering or attempting to extract source code from our applications

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing accurate and complete information, including:

• Valid email address
• Secure password
• Delivery address within our service area
• Phone number for order confirmation and delivery
• Payment information for processing orders

4.2 Account Security

You are responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication when available. You must not share your account with others or allow unauthorized access.

4.3 Account Information Accuracy

You agree to provide accurate, current, and complete information and to update your account information promptly when changes occur. Inaccurate information may result in order delays, delivery issues, or service interruptions.

4.4 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or for any other reason we deem appropriate. You may also delete your account at any time through your account settings or by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene in compliance with all applicable health regulations. All our food is prepared in licensed facilities following strict safety protocols.

5.2 Allergen Information

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct any errors in product descriptions, pricing, or availability. If we discover an error after you have placed an order, we will contact you to discuss options.

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent activity
• Delivery address outside our service area
• Failure to meet minimum order requirements
• Payment processing issues

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones during operating hours. Estimated delivery times are approximate and may vary based on order volume, weather conditions, traffic, and other factors. We strive to deliver orders as quickly and efficiently as possible while maintaining food quality and safety.

5.6 Minimum Order Requirements

Minimum order values may apply for delivery orders and may vary by location and time. These requirements will be clearly displayed during the ordering process.

5.7 Temperature-Sensitive Items

Hot food items will be delivered at appropriate temperatures using insulated packaging. Cold items will be kept refrigerated until delivery. We recommend consuming delivered food promptly to ensure optimal quality and safety.

5.8 Order Modification and Cancellation

Orders may be modified or cancelled within a limited time after placement, typically before preparation begins. Once food preparation has started, orders generally cannot be modified or cancelled. Contact customer service immediately if you need to make changes to your order.

6. Intellectual Property

6.1 Our Ownership

All Content on our Services, including but not limited to text, graphics, logos, images, software, and trademarks, is owned by or licensed to Ledo Pizza and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not permit you to copy, distribute, modify, or create derivative works from our Content.

6.3 User Content License

By submitting content to our Services (such as reviews, photos, or feedback), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, distribute, and display such content in connection with our business operations.

6.4 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that you own or have the necessary rights to use and authorize us to use your content.

7.2 Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, defamatory, or invasive of privacy
• Contains false or misleading information
• Infringes on intellectual property rights
• Contains viruses or malicious code
• Is spam, promotional, or commercial in nature
• Violates applicable laws or regulations

7.3 Content Removal

We reserve the right to remove, edit, or refuse to post any user content that violates these Terms or that we determine is inappropriate, offensive, or harmful to our Services or other users.

8. Disclaimers

8.1 "As Is" Service

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not guarantee that our Services will be uninterrupted, error-free, or completely secure. We may experience downtime for maintenance, updates, or technical issues beyond our control.

8.3 Third-Party Content

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, completeness, or reliability of such third-party content and do not endorse any third-party products or services.

8.4 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional advice regarding health, nutrition, or dietary restrictions.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from or relating to these Terms or our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to lost profits, lost data, or business interruption, regardless of the theory of liability.

9.3 Essential Purpose

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ledo Pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content you submit or transmit through our Services

We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Your use of third-party services is subject to their respective terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access through our platform.

We do not endorse or make any representations about third-party websites or services, and we disclaim all liability for any harm resulting from your use of such services.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our Services at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or abuse of our Services.

12.2 Termination by User

You may terminate your account at any time by contacting customer service or using the account deletion feature in your account settings.

12.3 Effect of Termination

Upon termination, your right to access and use our Services will immediately cease. We may delete your account and all associated data, subject to applicable law and our data retention policies.

12.4 Survival

The following provisions shall survive termination: intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law.

13. Governing Law and Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State where our principal place of business is located, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or our Services shall first be addressed through good faith negotiations. If such negotiations are unsuccessful, disputes may be resolved through binding arbitration or in the appropriate courts.

13.3 Jurisdiction and Venue

For any legal proceedings, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the jurisdiction where our principal place of business is located.

13.4 Class Action Waiver

To the extent permitted by law, you waive any right to participate in class action lawsuits or class-wide arbitration against us.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our Services, business practices, or legal requirements. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date
• Provide notice through email or in-app notifications when appropriate
• Allow a reasonable period for you to review the changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and us regarding the use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision. No waiver shall be effective unless made in writing.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms and our rights hereunder to any third party.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, government actions, pandemics, or other unforeseeable events.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

For urgent matters related to food safety, allergic reactions, or delivery issues, please call our customer service line immediately.